Other terms may also apply to you and the personal information we hold about you. For example, if you are employed with us, you may have specific privacy terms in your employment contract with us. We are generally exempt from the Privacy Act 1988 (Cth) when we collect and handle employee records and this Privacy Policy does not apply to that information. Sometimes we may also provide a privacy collection statement at the time we collect personal information from you. This privacy collection statement may include additional terms.

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as ‘Device Information’. 

We collect Device Information using the following technologies: 
- ‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, visit how to disable cookies. 
- ‘Log files’ track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse the website. 

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as ‘Order Information’. 

When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information.  The type of personal information collect varies with the circumstances and service you request from us, but will typically include:

• name
• contact details (e.g. email, telephone number and postal address) 
• additional personal information you give us, or authorise us to collect

We use the Order Information that we collect to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, we use this Order Information to: 
- communicate with you; 
- screen our orders for potential risk or fraud; and 
- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns). 

With your permission, House of Pet Snake uses your personal data to send you marketing messages by email to keep you up to date on news, promotions, new products and product recommendations. 

You have the right to opt out of receiving promotional communications at any time:
1. Click the ‘Unsubscribe’ link in any broadcasted email you receive.
3. Send an email to hello@thehouseofpetsnake.com and we will remove you from our mailing and/or email list
4. Contact House of Pet Snake via our customer service team and ask to be removed from our mailing  list.

To correct or update your details, please get in touch with us by contacting us via the website or email our customer service team on hello@thehouseofpetsnake.com

House of Pet Snake also collects and uses personal information for market research purposes and to innovate delivery of our products and services.

We do not sell or rent any of your personal data to any third party for marketing purposes – including your name, address, email address or credit card information.

We also use Google Analytics to help us understand how our customers use the website – you can read more about how Google uses your personal information. 

However, in order to provide you with certain services, we may need to share your personal data with some of our service providers which include IT, delivery and marketing service providers;

• Companies that get your purchases to you, such as payment service providers, warehouses, order packer, and delivery companies
• Credit reference agencies, fraud prevention agencies, law enforcement to help tackle fraud
• Companies approved by you, such as Marketplace sellers where you place an order, social media sites if you have chosen to link your account to us.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page. 

You can opt out of targeted advertising by using the links below: 
- Facebook optout 
- Google optout
- Bing optout 
- Google Analytics optout 

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser. 

The House of Pet Snake’s website may contain links to third party websites. House of Pet Snake is not responsible for the content or privacy practices of websites that are linked to our website.

The House of Pet Snake takes reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We store information in in secure databases (including trusted third party storage providers based in Australia and overseas). Front Foot maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security e.g. we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We will only keep the personal information we collect about you for as long as necessary for the purposes set out in this Privacy or as required to comply with legal obligations to which we are subject. We take steps to destroy or de-identify information that we no longer require or as required by applicable law.

If the EU GDPR or UK GDPR applies to you, you have the following additional and specific rights in relation to your personal information (where applicable):

Access: To request a copy of any personal information we hold about you. Any request for a copy of your personal information must in writing. We will respond within a reasonable period and within one month (in compliance with the EU GDPR and UK GDPR).

Rectification: To rectification of your personal data if you believe it is inaccurate.

Deletion: To ask us to delete personal information we process about you, unless we need to retain it to comply with a legal obligation or to establish, exercise or defend legal claims.

Restriction: To restrict processing of your personal information if you believe it is inaccurate, our processing it to be unlawful, or we no longer need to process it (but we are unable to delete it due to a legal or other obligation, or because you do not wish for us to delete it).

Portability: To transfer a copy of your personal information to you or to another service provider or third party where technically feasible.

Objection: To object to your personal information being processed for a particular purpose or ask us to stop using your information.

Complaint: To lodge a complaint with the local data protection authority if you are unhappy with our treatment of your personal information, and you have contacted us as set out below.

Withdrawing consent: To withdraw, at any time, any consent you have previously given us to use your personal information. In certain circumstances even if you withdraw your consent, we may still process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations. To make a request to exercise any of these rights, please contact us using the contact details below.

You are entitled to access your personal information held by Front Foot on request. To request access to your personal information please contact Front Foot using the contact details set out below. We will take reasonable steps to ensure the personal information we collect, use or disclose is accurate. You can help us do this by letting us know if your personal details change or you notice errors in information we hold about you. If you believe any personal information we hold about you is inaccurate you can request we correct it, and we will take reasonable steps to correct it.

You can contact us at any time if you have any questions or concerns about this Privacy Policy or the way in which your personal information has been handled. You may make a privacy complaint about the way we handle your personal information at the contact details set out below. We will first consider your complaint to determine if there are simple steps which can be taken to resolve the complaint. We will generally acknowledge receipt of a complaint within a week.

If your complaint requires more detailed consideration, we will generally acknowledge receipt and complete our investigation into your complaint promptly. We may request further information about your complaint and desired outcome then gather relevant information and documents. We will usually investigate and respond to complaints within 30 days of receipt. If it takes longer, we will let you know.

If you are not satisfied with our response to your complaint, or you believe we may have breached the Privacy Act or Australian Privacy Principles, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au.

If you are located in Europe, you can take your complaint up with the local European Data Protection Authority. A list of the local authorities can be found on the European Data Protection Board’s website: https://edpb.europa.eu/about-edpb/about-edpb/members_en data protection. If you are located in the UK, you can take your complaint up with the Information Commissioner’s Office by telephone 0303 123 1113 or by using the contact details on the website: https://ico.org.uk/.

We may amend this Privacy Policy from time to time and publish it on our website. We will try to let you know about major changes to our Privacy Policy (e.g. by putting up a notice on our website).

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@thehouseofpetsnake.com or by mail using the details provided below:  

The House of Pet Snake
PO Box 1014
Collingwood Victoria 3066
Australia

This Privacy Policy was last updated on 15 July 2024