Returns & Exchanges
We want you to love your order and are happy to offer a return for a refund, exchange, or credit note.
We will happily exchange or refund providing the following conditions have been met:
The item with the original receipt is returned within 7 days of purchase.
- Items must be in original condition as purchased, with all labels/tickets/packaging attached. They must not have been washed or worn.
- The item must not have been personalised.
Please note that our change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don’t match the description).
How to return an item
You can return an item purchased online:
- Returns are accepted within 7 days of receiving your order.
- To start the return process, email us at hello@thehouseofpetsnake.com with ‘Return’ in the subject line within 7 days of delivery.
- A return label will be provided. You must send the tracking information within
2 days of receiving label.
PO Box 1014
Collingwood Victoria 3066
Australia
Make sure your order number, name, address, email, phone number and instructions are included and any comments.
- International customers will be refunded at the exchange rate on the day of purchase.
All returns & exchanges remain the responsibility of the purchaser until received by The House of Pet Snake.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
How to exchange an item
You can exchange an item purchased online:
- Exchanges are accepted within 7 days of receiving your order.
- To start the exchange process, email us at info@thehouseofpetsnake.com with ‘Exchange’ in the subject line within 7 days of delivery.
- An exchange label will be provided. You must send the tracking information within 2 days of receiving label.
PO Box 1014
Collingwood
Victoria 3066
Australia
Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
All returns & exchanges remain the responsibility of the purchaser until received by The House of Pet Snake. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment.
Delivery charges are free within Australia. International orders are at the expense of the buyer.