When you interact with us, we collect data.

Sometimes you give it to us. For example, when you order a product, you tell us where to deliver it. Sometimes we collect it automatically. For example, through our use of cookies on our website.

Please see our Privacy & Cookies Policy (in the 'Privacy' tab) for detailed information on how we collect, hold, use and disclose that data. The policy also explains how we use cookies. 

To purchase goods from our website you can either set up an account up or check-out as a guest. You are responsible for: 

• providing us the right information to fulfil your order (eg. the correct delivery address etc.); and
• account activities, including taking steps to keep your account secure, such as logging out of shared computers, not sharing your password etc. 

If you're under 18, please ask your parent or guardian about purchasing products from this website.

We take all reasonable care to ensure that all product details are correct when we publish it. This includes information like pricing, the colour of a product and how it might fit. However, we do not warrant that the information is accurate or complete. Pricing is not confirmed until your order is accepted in accordance with our policy for Order Acceptance set out below.

Order acknowledgment emails don't constitute acceptance of your order – they only confirm we have received it. Order acceptance and our contract with you for the sale and purchase of goods is formed on despatch of the goods to you. 

All orders are subject to availability of stock. Other things that impact order acceptance include payment authorisation, identification or errors in pricing or product descriptions, your proposed delivery location or you not meeting any of the terms and conditions set out in these Terms of Use.

With the above in mind, we reserve the right to:

• correct errors; 
• cancel any order (even after taking payment);
• verify your order or payment information by contacting you.

If we cancel an order we will refund all monies paid to the original payment method.

We do not offer discounts on large orders. We may limit quantities on orders placed by the same account or orders using the same payment details, or billing or shipping address. We also reserve the right to limit, reject, suspend or cancel any order to purchase goods if we believe that goods are being purchased for re-sale or for other commercial purposes.

Terms and conditions of our promotions and the competitions that we run will be set out in the 'Terms and Conditions' section of our website.

Sometimes you change your mind after you make a purchase. We get it. Our Change of Mind Refund & Exchange Policy sets out the conditions that apply if you do. 

Our Change of Mind Refund & Exchange Policy does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don't match the description).

You acknowledge and agree that all intellectual property rights in all material or contents supplied as part of this website is owned by us or our licensors. Your permissions to use this material is limited by what we or our collaborators expressly agree to in writing. 

You agree not to copy, reproduce, adapt, distribute, transmit or commercially exploit any material on this website without our agreement in writing. 

Our website may include links to third party websites. Examples include the websites of payment platforms, service providers and other partners who are part of our service delivery. We are not responsible for the material on those third party websites. You should inform yourself on the privacy and other practices of those third party websites. We don’t accept any liability for those sites.

Materials on this website may not be uploaded to a third party, linked to, framed, reproduced, adapted, distributed or transmitted in any form or by any process without our specific written consent. Please contact us if you would like to place a link to any part of this website.

By accessing this website, you agree:

• to use it for personal use only; and
• to comply with all laws in relation to your access or use of materials on this website, including laws of the country in which you reside or from which you access this website.

You also agree not to do any of the following:

• use any data listed on this website for commercial purposes e.g. through price or information scraping; 
• misrepresent your identity, use buying agents or conduct fraudulent activities on the website;
• transmit or attempt to transmit any viruses on or through this website; and
• tamper or otherwise hack data or engage in any hacking activity of any kind.

To the maximum extent permitted by law we are not liable (whether in contract, tort, under statute or otherwise) for any loss, damage or expense (including special, indirect or consequential loss, loss of profit or revenue, loss of use, interruption of business, loss of data, legal costs or settlement costs or otherwise) in connection with:

• use of this website, any other linked website, materials on this website or third party material;
• the transmission of any viruses, worms, trojan horses and other harmful and destructive material; 
• denial of service attacks; or
• any inability to access or use the website due to technical reasons beyond our control.

To the maximum extent permitted by law, we provide no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchantability or otherwise in relation to any information provided by us on this website.

Where liability cannot be excluded, our maximum liability for a breach of any term, condition or warranty implied by law or otherwise is limited, at the election of us to:

• resupply of the relevant advice, service, recommendation or information; or
• payment to you of the cost of having the relevant advice, service, recommendation or information supplied again.

We may suspend or terminate account access if you are in breach of these Terms of Use. 

We may revise these Terms of Use in our discretion and at any time. For example, if we need to explain a new process or to comply with new laws. The last time we changed the policy was on 28 July 2024. If we update these Terms of Use, we'll put a new version on our website.

If a provision of these Terms of Use is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Any rights not expressly granted in these Terms of Use are reserved by us. A right of ours under these Terms of Use may only be waived in writing signed by us.

These Terms of Use set out the entire agreement between you and us. This Agreement supersedes all prior representations between you and us, and by accessing this website you confirm to us that you have not relied on any such representation.

These Terms of Use and your use of this website Your use of our Services and these Terms are governed by the law of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that state.

Privacy Questions

Want to know more, or to exercise any your rights set out in our Privacy & Cookies Policy? The best way is to contact us by email at hello@thehouseofpetsnake.com

Customer Service Questions

If you have a customer service question that’s unrelated to privacy, please go back to our home page and check out our contact details under 'Contact Us'.